Operations Management - Process Redesign - 4363 Words

Claims Outlay Recovery for XXXXXXXXXXXXX Ltd – An analysis of a recently undertaken process redesign and commentary on its effectiveness Submission Date : 15th April 2013 Word Count: 3654 (Excl. Title page, contents, Exec Summary, Figures, references, bibliography) 1) Executive Summary 2 2) Introduction 3 a) XXXXXXXXXXXXX Ltd 3 b) Scope Of The Review 4 c) Current Cash Collection Process 6 d) Objectives 7 3) Business Process Review 7 1) Step 1 : Schedule planning and programme development 9 2) Step 2 : Review the current process 10 3) Step 3 : Speak to job holders about the current process 11 4) Step 4 : Draft process maps based on the current process and obtain job holder feedback 12 5) Step 5 :†¦show more content†¦Given this, the management team made the decision to undertake a review of the cash recovery process itself with a view to developing a new strategy which would speed up cash collections. The process review was commenced by management in September 2012. By January 2013 however it became clear to the management team that although they had an idea of what they wanted to achieve, and the issues they believed were preventing this, they were not equipped to complete the process review themselves. At this time I was approached by them and retained as a consultant with a view to not only completing a full process review and implementation, but also to ensure that the process put in place was scalable for the increasing business they were expecting to take on over the coming 24 months. It was clear from my analysis of the initial XXXXXXXXXXXXX process design (what little of it their was) that little thought or analysis was carried out into the market generally or what they were looking to achieve or felt would be reasonable before they designed the initial process. The process itself was decided on by a few members of the senior management team in isolationShow MoreRelatedCase for Analysis: Work Redesign in an Insurance Company Essay1170 Words   |  5 PagesRunning Head: WORK REDESIGN IN INSURANCE COMPANY Case for Analysis: Work Redesign in an Insurance Company 1. Explain which core characteristics of the employees’ jobs will be changed if the consultant’s recommendations are accepted. Answer: The core characteristic that needs to be changed according to the consultant’s recommendation is the job range. Employees only had a job depth but very little job range. The consultant suggested the company to change operation structure to a clientRead MoreThe Importance Of IT Planning And Analysis Processes859 Words   |  4 Pagesother dimensions within an organization, including jobs, skills, management, and organization. The design of a new information system for Great World Enterprises is similar to the redesign of the organization. Therefore, the planning and analysis process will focus on how the new system will affect specific business process and the entire organization. This section discusses the firm’s IT strategy and planning process, use of management decision support and intelligent systems, and IT security policyRead MoreQuestions On The Health Information Service855 Words   |  4 PagesThe Health Information Service (HIS) Department faced a m utation in their daily operation due to two main recognized factors: the first factor is the recent implementation of electronic health records; and the second factor is the continuous change in the health care delivery system. These two factors require extra effort and attention in the daily performance by employees of the HIS Department. But of course, extra effort and attention has to be considered only a contingency solution, due toRead MoreApplication Of Quality Improvement Methodologies1732 Words   |  7 Pageseffectiveness of quality improvement methods in the surgical field. The search identified thirty-four articles with nine studies describing continuous quality improvement (CQI). Five Six Sigma, five total quality management (TQM), five Plan Do Study Act (PDSA) cycles, five statistical process control (SPC), four Lean and one Lean Six Sigma with 20 studies from the USA. The most common objectives of the papers were to improve outcomes, reduce infections and delays in care. Quality improvement methodologiesRead MoreThe Health Information System838 Words   |  4 Pagesoverall work processes. The principles of goal setting sees the departments restructuring and re-engineering strategy implementation towards achievable goal. The work design onlook the departments effort in making sustainable health services. The job redesi gn had set modification and re-arrangement of task structure and processes of work administered through the principles of job enrichment. Keywords: electronic environment, rate of workdone, limits complexity, managerial tools. Introduction DueRead MoreAn Example of an Introduction1608 Words   |  7 PagesAn Example Of An Introduction How to write an Introduction It is the intention of this essay to critically analyse how a manager is able to plan, organise, lead and control the introduction of a self management team at Aerospace Technology Port Melbourne manufacturing plant. Secondly, this essay will also critically analyse how a self managing team leader is able to involve team members in problem identification, team meetings and rostering and strategic thinking and problem solving. ThirdlyRead MoreImproving The Organizational Structure Of A Job Redesign816 Words   |  4 Pagesworking smarter is an alternative to work overload by implementing a job redesign or also known as job enrichment. The following questions are answered below. How are the principles of goal setting applied in this case? For the HIS Department, the goal is job redesign, in order to comply with the high demand of converting paper charts to electronic records. The goals are to re-engineer, restructure, work redesign and job redesign the entire organization. Re-engineering is when leaders examines carefullyRead MoreThe Supplier Chain Operations Reference Model Essay1714 Words   |  7 PagesThe Supplier Chain Operations Reference model (SCOR) is a set of clearly defined, interconnected concepts used to evaluate and compare supply chain processes within an organization, industry or business sector. It was created by the Supply Chain Council in 1996 the year the council was organized. The Supply Chain Council is a global, non-profit trade association. In 2014 the Supply Chain Council merged with APICS a professional association of supply chain and operations management. SCOR is a frameworkRead MoreChange and Culture Case Study 21738 Words   |  7 PagesChange and Case Study II Virginia Musoke HCS-514 June 3, 2013 Change and Case Study II When two companies merge, upper management has many decisions to make about the organization, from what the mission statement will be, to what type of goals they have in mind to how many employees will be necessary to accomplish the goals. In the beginning, it is important to blend the two cultures and create the new organization. Six months after the merger of Cypress Creek Hospital and Clovis CommunityRead MoreDescription Of A Facility Layout1713 Words   |  7 Pagesoverall customer experience. In order for a company to receive great productivity from its workers and provide the customers with a memorable experience, they must decide on the layout of the facility. Although many may believe this is a very easy process, it really isn’t! The layout of the facility is very important so companies must make sure it is properly designed to suit the products and/or services it is providing. There should be just as much thought if not more put into the facility layout